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Soft skills and thus communicative competences are considered a decisive factor for professional and private success. But why is that and how can we improve our communication skills in the long term?
We've all had the following experience at one time or another: we're sitting in a team meeting or having an important conversation with a customer, we want to say something important, but the conversation doesn't go in the desired direction. Those things that were actually important to us could not be communicated clearly enough. However, especially when a topic is important to us, we want to lead a goal-oriented dialog. The question is: Why do so many conversations fail and how can we improve our communication?
How can we improve our communication skills?
In our communication training, your employees will be given valuable skills to achieve their conversational goals. Here are the most important tips for improving your own communication skills:
- Prepare for important conversations.
- Take your time for the conversation.
- Pick a quiet place for it.
- Initiate the conversation with a feeling.
- Listen actively.
- Keep seeking eye contact.
- Respond to your counterpart's mood like a mirror image.
- Express yourself clearly.
- Summarize what your conversation partner has said.
- Find common ground in communication to build consensus.
Why are communication skills critical to personal and professional success?
Communication skills are considered to be the alpha and omega in both professional and personal life. Those who can clearly communicate feelings, thoughts and opinions often lead more successful conversations and have an advantage. When we interact with others, we can stand up for ourselves and our needs. In addition, dialogue with our fellow human beings helps us to get to know and assess our counterparts better. One's ability to communicate is crucial for professional and private success, because it allows us to identify common goals and differences. And only in this way can we develop closeness and genuine sympathy. There is no substitute for interpersonal communication. But many employees find it difficult to adequately articulate their own goals, wishes and needs and to steer conversations in the desired direction. In our communication training, your employees will learn the relevant communication models and their benefits for professional communication. They learn how to use rhetoric and storytelling with confidence and how to improve their communication skills quickly and purposefully.
Communication models: You should know these 4 models.
The Iceberg Model:
The iceberg model clarifies the different levels of communication, namely the relationship level and the factual level. While the factual level (data, facts, figures) only accounts for about 10 percent of what is said (the tip of the iceberg), the relational level (feelings and emotions, experiences and beliefs, (hidden) values and norms, social relationships and status) determines a significant part of our communication and its effectiveness.
The 4-Ears Model - the four sides of a message:
This model by Schulz von Thun distinguishes the four different levels in every message: subject level, self-revelation, relationship level and appeal. It illustrates why misunderstandings are often commonplace in communication due to misunderstood messages.
The Sender-Receiver Model:
This model also illustrates the interaction between people and shows what can cause problems in communication. The basic idea: in any communication, there is a sender and a receiver. The message is encoded in speech or characters. If the receiver decodes the message incorrectly, the content does not arrive. Reaction or feedback from the receiver can reveal errors in coding and/or decoding.
According to American psychologist Eric Berne, human behavior when communicating can be assigned to the "parent ego," the "adult ego," and the "child ego." Problems in communication arise when the interlocutors communicate from different "egos" or not from the "adult ego".